Asking questions is great - it's how we get to know you. Answering questions is great, too - it's how you get to know us. For your convenience, below you will find some broad answers to the questions that we are most frequently asked. We want the opportunity to answer your questions, and we encourage you to call us and ask them - no strings attached.

"What sort of projects do you work on?"

We help you craft a message that will communicate with your audience, and then we articulate that message for you. Read more about the details of what we do.

"So do you work on brochures and promotional material?"

Absolutely. Anything that falls in the category of 'customer-facing documents' is our specialty.

"What about websites?"

Definitely, and we do it end-to-end. That means we can not only write content that will make your website come alive, but we also have the resources to plan and build a world-class website for you, from start to finish.

"What about business writing? Do you write proposals, or business plans?"

You bet. In fact, we've won provincial, national and international awards for business plans that we have written.

"I'm still not sure if you work on the sort of project I need."

Let's talk about it and find out. Call us today for a consultation - no strings attached. Give us the opportunity to exceed your expectations.

"What's the deal with this book about writing?"

Danny Iny wrote Ordinary Miracles, a book about communicating effectively in writing. It's not only informative, but also fun to read, with a five star () rating on Amazon.com and elsewhere. On June 3, 2006 the Midwest Book Review called it: "Strongly recommended reading for classroom teachers and aspiring writers." The best way to get a sense of the work we do is to read what we've written. Read an excerpt or order a copy!

"What are your rates? Do you charge hourly, or quote for an entire project?"

We can work whichever way works best for you - charging hourly, or on a per-project basis.

"Where are you located? Can we work together if you aren't available on-site?"

We work out of Montreal, Canada. Much of our work is done remotely, with regular email and phone communication, as needed. Read what clients have to say about the experience of working with us.

"Is payment required up-front?"

For projects that take up to 2-3 weeks, you will be invoiced when the job is completed (for new clients, we require 50% payment up-front). For longer jobs, we will invoice you on a bi-weekly or monthly basis.

"What if a project is cancelled mid-way?"

We are entitled to compensation for all of the time invested in the project. This is measured in hours worked (for jobs priced on a per-hour basis), or as a percentage of work completed (for jobs prices on a per-project basis).

"What happens if revisions are needed? Will you charge me extra?"

Quotes for a project include two rounds of revision, unless specified otherwise. Additional revisions will be charged by the hour.

Do you have a question that hasn't been answered here?

We'd love to answer it. Call us today for a consultation - no strings attached. Give us the opportunity to exceed your expectations.